Police Upgrade Dispatch Center

Police Upgrade Dispatch Center

The Township of Hanover Police Department has completed the second phase, of a three-phase project, upgrading its dispatch and communications center. This second phase followed the installation of a cutting-edge Emergency Call Works 9-1-1 and phone system during the fall of 2017. Phase two upgraded the furniture and dispatch consoles in the communications center and prepares the agency for the future.  In August 2018, every Hanover Township officer was issued a new Harris XL-200 “All-Band” portable radio.  These radios will allow each officer to communicate directly with each of its law enforcement neighbors during routine calls, large scale emergencies, and mutual aid incidents.  The Harris XL-200 radios are P-25 compliant and give officers reliable personal communications.

The new dispatch consoles upgraded both the furniture and dispatch-radio interface from police headquarters to its existing communications infrastructure that is scheduled to be replaced in phase three. The Zetron MAX Dispatch System was selected because it has been proven to be effective from routine calls for service to mission-critical operations.  This IP-based system provides the Hanover Township Police with a U.S. Homeland Security compliant, digital capable, communications system to assure reliability no matter the situation.  The flexibility of this new system will facilitate the anticipated growth of our community and agency.

“With Emergency Call Works, MAX Dispatch, and the new Harris radios we have streamlined the user capability to improve response times and efficiency while increasing officer safety,” says Chief Mark Roddy, who thanks the Township Committee and the Township Business Administrator for their continued support of the department’s equipment needs and their recognition of the importance of staying current with public safety necessities.


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